Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not
completely satisfied with your purchase, you may return it to us for a full refund, store
credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or
exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact customer service by emailing
sales@arpcosupply.com to arrange a refund or exchange. Please note that sale items and special ordered items are FINAL SALE and cannot be returned. Orders placed on credit terms with Arpco Supply will be subject to a 25% restocking fee.
Questions
If you have any questions concerning our return policy, please contact us at:
903-808-8844
sales@arpcosupply.com
.
Yes. We primarily ship via UPS but can accommodate FedEx and LTL requests.
No. We recommend our partner, Arpco Valves, for all installation needs. They can be contacted at 903-834-7007 or by visiting the website at Arpcovalves.com.
Exchange Policy
At Arpco Supply, we value your satisfaction with our products. If you need to exchange an item, please review our
exchange policy below:
Eligibility For Exchange:
You may be eligible for an exchange if your item meets the following conditions:
– The product is in new, unused, and resalable condition.
– The exchange request is made within 14 days of the date of purchase.
Exclusions:
The following items are not eligible for exchange:
– Customized or personalized products.
– Products marked as “Final Sale”
– Items without valid proof of purchase.
Exchange Process:
To initiate an exchange, please follow these steps:
– Contact our customer service rep at sales@arpcosupply.com to request an exchange.
– Provide your order number and a detailed reason for the exchange.
– Our team will guide you through the return and exchange process.
Shipping and Handling:
You are responsible for shipping the item back to us, including any associated shipping and handling costs. We strongly recommend that you use a trackable method to mail your return.
Inspection:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
If the item qualifies for exchange, we will process the exchange and ship the replacement item to you.
Exchange Options:
You can choose to exchange the item for another product of equal or lesser value. If the replacement item costs more, you will be responsible for the price difference.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
Final Note:
Arpco Supply reserves the right to modify this exchange policy at any time without prior notice.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service rep. We are here to ensure your exchange process is as smooth as possible. Thank you for choosing Arpco Supply.
Everywhere.
Yes. However, order changes after the product has shipped will not be accepted.
We only ship products by trackable means. If you have not received your package, please call us at 903-808-8844 and we will confirm tracking details and shipment status with you. If the package is lost in transit, we will work with the logistics company to handle your claim.
All products have detailed descriptions listed on the product pages. However, if for any reason you are unsure, please call us at 903-808-8844 and we will be happy to assist you.
